In the event that your organization needs more time to complete an upgrade, EMC offers Extended Support for select product releases for an additional cost. Customers must upgrade to a current release or contract for Extended Support if available. Once a product reaches EOPS, EMC Technical Support is no longer available under base support/maintenance agreements. EMC no longer provides support on AX 6.51 or prior license server versionsĮMC’s software lifecycle policy states that a software product reaches EOPS after a minimum of 36 months following the product’s General Availability (GA) date. ProIndex v.6.x & the Integration Module (AXIM) went End of Support with this version of AX.WorkFlowXtender v.6.0 & Document Routing went End of Support with this version of AX.ApplicationXtender 6.5 SP1 End-of-Support: Apwith Extended Support Year 2 available through April 30, 2015.ApplicationXtender 6.0 End-of-Support: April 2012 with Extended Support Year 2 available through April 2014.ApplicationXtender 5.4 End-of-Support: December 31, 2010.ApplicationXtender 5.3x End-of-Support: June 30, 2009.ApplicationXtender 5.2x End-of-Support: November 30, 2007.ApplicationXtender Versions No Longer SupportedĪll versions prior to version 6.52 have been unsupported for quite some time. EMC will continue to provide up to two years of Extended Support after the EOPS date. If you are current on maintenance and need technical support for their EOPS version of ApplicationXtender, please contact to purchase Extended Support coverage. If extended support is not purchased or is no longer available, as long as you pay your contract, you will be entitled to upgrades, but will not be able to get tech support, bug fixes, patch support, etc. Here is the extended support timetable for ApplicationXtender versions 6.5 SP2, 7.0, 7.0 SP1, 8.0 and 8.1. Extended Support Year 2 (best effort only) available Jthrough June 30, 2021.Extended Support Year 1 (same level of support) available Jthrough June 30, 2020. Extended Support Year 2 (best effort only) available Novemthrough October 31, 2020.Extended Support Year 1 (same level of support) available Novemthrough October 31, 2019.Extended Support Year 2 (best effort only) available Februthrough January 31, 2020.Extended Support Year 1 (same level of support) available Februthrough January 31, 2019.
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